Last Updated: March 15, 2026
This Colocation Service Agreement (the “Agreement”) is made between:
1.0 mxNAP, a subsidiary of Ivx Group Ltd, a company registered in England and Wales with company number 17080224, whose registered office is at Suite 70, 60 Tottenham Court Road, London, W1T 2EW, United Kingdom (“mxNAP”); and
2.0 The Customer, whose details are set out in the Service Order or Account Registration (“the Customer”).
- “Facility” means the data centre location where the Services are provided.
- “Customer Equipment” means the hardware, servers, and cabling owned or leased by the Customer and placed in the Facility.
- “Services” means the rack space, power, cooling, and network connectivity provided by mxNAP.
- “SLA” means the Service Level Agreement detailing uptime guarantees.
2.1. mxNAP agrees to provide the Customer with the rack space, power, and connectivity specified in the Service Order. 2.2. Delivery Reference: The Customer must obtain a delivery reference from mxNAP before shipping any Customer Equipment to the Facility. 2.3. Access: The Customer may only access the Facility by appointment only and with prior written approval and must be always escorted by mxNAP staff or authorised agents. 2.4. Identification: All persons requesting access must provide valid government-issued photo identification. mxNAP reserves the right to refuse entry to any individual at its sole discretion for security reasons and may record video footage for security. 2.5. Remote Hands: One (1) hour of basic remote hands is included per month. Excess remote hands, and complex tasks, may incur additional hourly charges at standard rates.
3.1. Ownership: The Customer warrants that they own the Customer Equipment or have the legal right to use and colocate it. 3.2. Insurance: The Customer is solely responsible for insuring their Equipment against all risks (theft, fire, flood, etc.). mxNAP does not provide insurance for Customer-owned hardware. Customer Equipment is stored at the Customer’s own risk. 3.3. Safety: Customer Equipment must be kept in good repair and must not pose a fire or safety hazard. mxNAP reserves the right to remove any equipment deemed dangerous at the Customer’s expense. 3.4. Compliance: The Customer must comply with the mxNAP Acceptable Use Policy (AUP) and all Facility rules. 3.5. Damage to Facility: The Customer is responsible for any loss, damage, or contamination caused to the Facility, mxNAP equipment, or other customers’ equipment by the Customer, their personnel, contractors, or agents (except to the extent caused by mxNAP).
4.1. Assignment: mxNAP may lease IPv4 or IPv6 subnets to the Customer for use with the Services. 4.2. Usage: IP addresses are leased, not sold. The Customer has no ownership rights to the IP addresses. 4.3. Abuse: The Customer is responsible for all traffic originating from the leased IPs. Any “Blacklisting” or abuse reports (SPAM, DDoS, etc.) may result in immediate suspension of the IP subnet and a cleanup fee of £50 per hour. 4.4. Reclamation: Upon termination of this Agreement, all leased IP addresses must be returned to mxNAP immediately.
5.1. Invoicing: Services are billed in advance. Invoices are generated seven (7) days before the due date. 5.2. Late Payment: If an invoice remains unpaid for more than five (5) days, mxNAP may suspend the Service. A reconnection fee of £50 applies. 5.3. Lien: mxNAP shall have a general lien over the Customer Equipment for any unpaid fees. If an account remains in arrears for more than thirty (30) days, mxNAP reserves the right to sell or dispose of the Equipment to recover the debt. 5.4. Price Changes: mxNAP may adjust pricing with thirty (30) days’ notice, typically following a contract term or due to utility cost increases.
6.1. Duration: This Agreement begins on the Commencement Date and continues for the term specified in the Service Order.
6.2. Notice:
- Monthly Contracts: Require 30 days’ written notice before the next renewal date.
- Annual/Quarterly Contracts: Require 90 days’ written notice before the next renewal date. 6.3. Early Termination: If the Customer terminates before the end of a fixed term, they remain liable for the full balance of the remaining contract.
7.1. mxNAP shall not be liable for any indirect, special, or consequential loss, including loss of profits, data, or business opportunities. 7.2. The total liability of mxNAP under this Agreement is limited to the amount paid by the Customer for the Service during the one (1) month immediately preceding the claim. 7.3. mxNAP is not responsible for hardware failure of Customer Equipment.
8.1. Power: mxNAP targets 100% power uptime (excluding maintenance and force majeure). 8.2. Network: mxNAP targets 99.9% network uptime. 8.3. Environmental: Temperature and humidity will be maintained within industry standards.
8.4. Credits: If uptime falls below these targets, the Customer may be eligible for service credits as follows:
- 99.9% – 99.0% uptime: 10% credit of the monthly fee.
- Below 99.0% uptime: 25% credit of the monthly fee. 8.5. Credits must be requested via a support ticket within seven (7) days of the incident.
mxNAP is not liable for any failure to perform its obligations due to events beyond its reasonable control, including but not limited to acts of God, strikes, power grid failures, or government restrictions.
10.1. mxNAP formally guarantees to its Colocation and Dedicated customers that it is committed to remaining an independent provider. 10.2. mxNAP pledges not to sell its controlling interest, core infrastructure, or operations to any large-scale industry conglomerates. 10.3. This guarantee is intended to provide clients with the peace of mind that their infrastructure partner will remain focused on independent, personalized service rather than being absorbed into a larger corporate entity. 10.4. In the event of any proposed structural change that would violate this spirit, customers shall be granted the right to terminate their agreement with immediate effect and receive reasonable assistance with migration. This Agreement is governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the English courts.