Last Updated: March 15, 2026
At mxNAP, we believe in “Smart Hosting” made easy and affordable. To provide you with the best web hosting solutions—ranging from shared hosting and VPS to dedicated servers and public cloud services—we need to collect and process certain information. This Privacy Policy explains how we collect, use, and protect your data when you visit mxnap.com or use our services.
1. Information We Collect
We collect information that helps us provide a secure and reliable hosting environment. This includes:
- Personal Information: Name, email address, physical address, and phone number (where provided) during account registration or account administration.
- Billing Information: Payment details (such as card details or bank payment references processed by our payment providers), VAT numbers (for businesses), and billing history.
- Technical Data: IP addresses, browser type, device information, and server logs.
- Service Data: Information related to your hosting accounts, including domain names, SSL certificates, and license information for tools like cPanel, Plesk, or Enhance.
2. How We Collect Your Data
We collect data through:
- Direct Interaction: Information you provide when signing up, requesting support, or configuring your IT infrastructure.
- Automated Technologies: Cookies and tracking pixels that help us understand how you use our website.
- Third Parties: Fraud detection services and payment processors.
3. How We Use Your Information
mxNAP uses your data to:
- Provide Services: To set up and deliver your shared hosting, VPS, dedicated servers, colocation, public cloud, and related services.
- Billing and Account Management: To process transactions, manage subscriptions, and keep accurate accounting and tax records.
- Customer Support: To respond to support requests and provide technical assistance.
- Security and Maintenance: To monitor our network for stability and protect against unauthorized access or cyber threats.
- Communication: To send service-related messages such as system alerts and maintenance updates. Where we send marketing communications, you can opt out at any time.
We only use your personal data for purposes that are compatible with the reasons it was collected, including service delivery, billing, and support.
4. Sharing Your Information
We do not sell your personal data. We only share information with third parties where it is essential to provide our services, including:
- Payment Processors: To securely process payments and help us manage fraud prevention.
- Domain Registrars and Related Providers: Where you register, renew, transfer, or manage a domain name through us.
- License Providers: To provision control panel and related licenses (e.g., cPanel, Plesk, Enhance).
- Legal Requirements: If required by law to comply with a subpoena or similar legal process.
5. Data Security
The security of your data is our priority. We implement industry-standard technical and organizational measures to protect your information, including encryption for sensitive data and secure data center environments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active so we can provide services, billing, and support. After your account closes, we keep certain information for as long as necessary to comply with legal, accounting, and regulatory requirements, resolve disputes, and enforce our agreements.
7. Your Rights
Depending on your location, you may have the following rights regarding your data:
- Access: The right to request a copy of the data we hold about you.
- Rectification: The right to correct inaccurate or incomplete information.
- Deletion: The right to request that we erase your personal data under certain conditions.
- Data Portability: The right to request the transfer of your data to another provider.
8. Cookies
Our website uses cookies for session management (so you can stay logged in and move around the site securely) and to help us understand site performance. You can manage your cookie preferences through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new policy on mxnap.com.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact our privacy team via your mxNAP customer portal or at the contact information provided on our website.